退款政策

SkillVault only provides AI skill configuration templates and does not provide AI inference services. Users take full responsibility for usage. SkillVault provides a software service: access is enabled instantly at the moment of payment. Payments are processed by our payment provider as merchant of record.

1. No-refund policy

Because access to the Service is enabled immediately after payment, it cannot be "returned" once used. All payments are non-refundable. This includes subscription first charges, renewals, and one-time template licenses.

2. Subscriptions

Subscriptions renew automatically until cancelled. Cancelling stops all future renewals and takes one click: Dashboard → Renew / cancel. No prorated or partial refunds are issued for the current billing period — you keep full Pro access until the period you already paid for ends.

3. Limited exceptions

• Failed delivery: if a payment went through but you genuinely could not access what you paid for (for example, exports permanently broken), email us within 7 days of the charge and we will fix the issue or, at our sole discretion, refund that charge.
• Mandatory law: where applicable consumer law grants withdrawal rights that cannot be waived, we honor them to the extent required.

4. Chargebacks

Please contact us before disputing a charge — most issues are solved faster by email. Fraudulent chargebacks or repeated subscribe–use–dispute abuse may result in account termination.

5. Contact

Email 2894599828@qq.com with your account email and order id (Dashboard → Orders). We reply within 2 business days.